Behind the Scenes: Meet the Team – WildWeb

This is the last of the blog series “Behind the Scenes” that has featured the 12 teams working collectively ensure Garonga’s continued success. This is the hard work that guests often don’t know about but get to experience the results first-hand at the safari camp. 

WildWeb, owned and managed by Paul Changuion, is a Web Design and Digital Marketing Agency based in Durban, South Africa. They have represented Garonga Safari Camp for many years now, and are both a highly experienced team and personable group of people to work with.

In 2000, Paul turned his love for the African bushveld into his dream company – WildWeb. Paul has vast experience in online marketing of safari operations in Southern and Eastern Africa.

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We work with all the teams at WildWeb, as they manage and maintain all our web-based platforms and online content. They are responsible for our website design and maintenance, digital marketing – including blogs and social media – and generally keeping together any web-based information such as on TripAdvisor and online itinerary builder, WETU.

Website Design & Development Team

Jono Bouwmeester: Jono brings both technical know-how and design flare to his position as Head of the Design and Development Team at WildWeb.

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David Reynolds: Also a long-standing member of the WildWeb family, David is the SEO guru of the company and supports web design and maintenance by installing all updates to keep Garonga’s website up-to-date.

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Shannon Govender: Shannon is a designer and front-end developer at WildWeb. With over 10 years experience in the advertising and media industry, he is an expert in graphic and web design, printing, animation and game development.

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Mystic Mendes: As a Level 5 Programmer, web development runs deep in Mystic’s veins. So when he’s not at WildWeb, he’s either dreaming about programming or updating himself on what’s new in this field.

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Digital Marketing Team

Kelly Robertson: A travel enthusiast of note with a deep love for all things content, Kelly heads up the Digital Marketing Team from her base in Johannesburg.

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Anna da Graça: Anna has a strong background in public relations, events management and strategic marketing development. Having been born and raised in England, Anna brings unique insight to inform Garonga’s online presence.

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Nelli Rose-Innes: The master of paid advertising at WildWeb, Nelli looks after Garonga’s online presence, particularly making sure more people find out about us. She keeps abreast of all online information trends so that we stay ahead of the curb.

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Claire Birtwhistle: Claire is a professional photographer with a penchant for safari photography – check out our galleries to see some of Claire’s work. Along with her creative talents, she is also well-versed in strategic marketing across digital platforms.

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Elrika Geyser: With a Public Relations Degree and marketing experience under her belt, Elrika is equipped to create authentic content and managing winning social media campaigns.

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Megan Lewis: A complete word-nerd with a background in communications, public relations and marketing, Megan is in her element when exploring different countries or writing about all things travel.

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Digital Direct Team

Claire Long: Claire has extensive experience in the travel industry and has also spent time living abroad, which she brings to her position as Reservations Specialist for Garonga at WildWeb.

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Jennifer Harmse: With a Diploma in International Tourism, Jennifer loves helping people realise their travel dreams as a Reservations Specialist. Along with Claire, you’ll probably chat to Jennifer at some point when booking at Garonga.

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Garonga’s authentic online presence is aligned perfectly to our offline safari experience thanks to WildWeb.

Meet the Team: Greater Makalali Private Game Reserve

The Greater Makalali Private Game Reserve (GMPGR), together with the Pidwa Wilderness Reserve forms the Greater Makalali Nature Reserve (GMNR), is a 22,000-ha game reserve situated outside Gravelotte in the Limpopo Province. The reserve has seven owners who have retained ownership of their individual properties but have removed fences to create a conservancy allowing game to traverse the entire extent of the reserve.

The reserve is home to the Big 5, with previously eradicated species including lion, elephant, rhino, hippo, buffalo, cheetah and hyena being reintroduced. Leopard, brown hyena and the smaller mammal species as well as the endangered ground hornbill and the many threatened and endangered vulture and raptor species are present on the reserve.

Greater Makalali Private Game Reserve Team

To run such a large reserve, we need a very special and motivated team. From mending fences to ensuring legal and environmental compliance and liaising with the Anti-Poaching Teams, the team has their work cut out for them – nothing is too small!

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Josias Mohuba (Senior Fence Patroller), Richard Sachse (Rhino Monitor), Matthew Mohuba (Fence Patroller), James Maila (Maintenance), Lydia Raganya (B2W Environmental Monitor), Peter Malatji (Maintenance), Annickiy Mafogo (B2W Environmental Monitor), Clement Mahlo (Environmental Monitor), Samuel Komane (Environmental Monitor), Lorraine Ngomane (Housekeeper), Carol Cerney (Assistant Rhino Monitor), Emmanuel Mahlo (Gate Guard), Yvette Panos (Financial Administrator and B2W Coordinator) and Rob Panos (Reserve Warden)
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Jabulane Khoza (Main Gate Security Guard)
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Emmanuel Mahlo (Garonga Gate Security Guard)

Protected Area Based Environmental Monitors

The EM programme was started by the South Africa’s National Department of Environmental Affairs in response to the challenges of high levels of unemployment adjacent to conservation areas, coupled with increases in the illegal wildlife trade. The programme aims to grow conservation capacity within South African National Parks’ (SANParks) protected areas including provincial and private reserves.

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Richard Sachse and Carol Cerney (Rhino Monitors) and Rob Panos (Reserve Warden)

Four Environmental Monitors are deployed on the GMPGR through an integrated plan to assist with conservation support, including various projects and activities to maintain sustainability within the GMPGR.

Back to the Wild Programme

The Back to the Wild (B2W) Programme seeks the promotion and conservation of wildlife, fauna and flora, and the natural environment, including the ecosystem in and on the reserve land, as well as establishing a formal release facility for compromised and rehabilitated indigenous wildlife on the reserve land.

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Back to Wild re-wilding enclosure

Over the years, the GMPGR has facilitated the release of several species from various centres on a small-scale. The capacity for release within GMNR has been greatly increased through the construction of six suitable re-wilding enclosures within a release facility, with the funding assistance of the Humane Society International. A slow-release process is carefully managed to ensure previously compromised and rehabilitated animals are successfully released back to the wild.

The B2W Programme is managed by Yvette Panos, who works together with Audrey Delsink Kettles, who is the Executive Director of Humane Society International: Africa, and Nicci Wright, the Executive Director of African Pangolin Working Group and an internationally qualified wildlife rehabilitation specialist.

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Lydia Raganya and Annickiy Mafogo (B2W Environmental Monitors)

Lydia Raganya and Annickiy Mafogo are the Environmental Monitors stationed at the B2W facility, providing the necessary dedication and care of the wildlife to ensure the success of this programme.

Anti-Poaching Unit: K9 Conservation

The K9 Conservation Anti-Poaching Unit (APU) has provided logistical backup and support to the GMNR since 2014, through the deployment of elite, highly trained and specialized working-dog units. The APU is based on the reserve permanently, patrolling both in vehicles and on foot. The field rangers and dogs are carefully selected and paired to maximize efficiency and effectiveness.

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K9 APU Senior Staff: Prince (Senior Field Ranger), Peter Wearne (Unit Manager), Justice (Assistant Sergeant) and Nhlanhla (Sergeant)

The Belgian Malinois, originally bred for herding purposes, have the perfect temperament, intelligence, dedication, agility and diligence to be anti-poaching K9 soldiers on the frontlines of anti-poaching efforts.

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Peter Wearne (Unit Manager of the Makalali Unit)

K9 Conservation’s primary function is to aid and assist the GMNR to counteract illegal hunting and wildlife trade by poachers and poaching syndicates. The exceptionally dedicated APU on the GMNR is led by Peter Wearne, who has been based at the GMPGR since October 2014.

For further information on GMPGR and GMNR or to support Back to the Wild, please contact us.

Behind the Scenes: Meet the Management Team

The Management Team is the backbone of operations at Garonga Safari Camp and Little Garonga. They ensure everything runs smoothly for the guests both at the front of house and behind the scenes. More importantly, they are the leaders that guide, support and mentor the other teams of staff at Garonga.

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Reyneke – Operations Manager at Garonga

Reyneke is the Operations Manager and has been at Garonga now for almost three years. As a very diligent and thorough person, he is tasked with all general operations of lodge as well as  overseeing the Safari Department, which is run by Jaffeth. Reyneke arranges external training courses to ensure consistently high standards at both properties that meet the expectations of every guests that walks through our doors.

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Riki – Administration Manager at Garonga

Riki is the Administration Manager, who has worked at Garonga for three years, along with her husband Reyneke. She has taken on this difficult and intense role with great gusto and quiet determination. From accounts management to stock control and month-end reporting, Riki is incredibly capable and efficient.

Charlotte, who joined  Garonga two years ago as the Manager, is currently on six months maternity leave and will return in the beginning of 2019.

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Lize – Acting Manager at Garonga

Lize has stepped comfortably into Charlotte’s shoes for the six months she is on maternity leave. Whilst she is new to managing, she has slotted well into the position because she is thorough, diligent and confident. In January 2019, Lize will begin her four-year Tourism Degree.

Robert and Steffen are the Manager at Little Garonga and Maintenance Manager, respectively. Check out the blogs on the Little Garonga Staff Team and the Maintenance Team to find out more about Robert and Steffen.

Behind the Scenes: Meet the Little Garonga Staff

When staying at Little Garonga, you’re in the good hands of our friendly and attentive staff that is fully equipped to make this your best South African safari.

Garonga welcomed Little Garonga to the Makalali Private Game Reserve in December 2007, giving guests a little extra luxury and exclusivity in the same beautiful setting as the Safari Camp. Not only is each suite fitted with air-conditioning and Wi-Fi, the guests in these units have their own safari team with private vehicle and housekeeping staff.

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The luxurious Hambleden Suite at Little Garonga © Little Garonga

The permanent staff complement at Little Garonga ensure all guests enjoy personalised and attentive service throughout their stay.

Robert: Having started off as a waiter at the Safari Camp over a decade ago, Robert moved across to Little Garonga and with his rich knowledge became the camp’s Manager in 2015. With his calm and professional demeanour, Robert always goes out of his way to afford all guests a great experience.

Margaret: Completely dedicated to maintaining clean and presentable suites, Margaret is the perfect person to oversee housekeeping at Little Garonga. She has been around since the grand opening in June 1997 and is an ingrained member of the Garonga family. You can expect to see her working briskly throughout the busy times at Garonga, always with a smile and happiness radiating from her.

Christine: With over 15 years’ experience, Christine assists Margaret with all housekeeping responsibilities and leads in all laundry tasks. She is industrious and professional, always taking real pride in her work whilst keeping a wonderful smile on her face. You can also expect a joke or two from Christine!

Herfric: Even before Garonga opened in 1997, Herfric was part of the Garonga family. From 1996, he has been working with us in different roles until his personality directed him towards waitering. Herfric is Head Waiter, overseeing all waiters at Garonga but working permanently at Little Garonga. He has a huge heart, great smile and willingness to do anything for the guests.

Behind the Scenes: Meet the Marketing Teams

As with any successful lodge, we have several companies who support us in the various fields of marketing. Without marketing you cannot survive in any business.

Our Marketing Teams are made up of dedicated staff who pound the streets during the days, attend functions in the evenings, organise workshops, marketing trips, PR, reporting, and are just continuously putting a good word out. They work incredible hours striking up brilliant and loyal relationships with the trade. Garonga is forever thankful for their professionalism and dedication. Meet the teams…

United Kingdom and Ireland

Ethos Marketing have been representing Garonga since day one. That in itself speaks wonders. Alison, Amanda, Sue, Claire and Kevin have been totally professional and successful in what they do.

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Alison Whitfield, Founder and Managing Director of Ethos Marketing

A very experienced team for Africa marketing; they don’t just represent Garonga as they have a large portfolio that they represent.

Marketing Teams, Garonga, South Africa
Garonga’s owner, Bernie Smith, with James Jayasundera and Hattie Coleman of Vivid Travel

One of the things we do is arrange sales trips around the UK for Bernie with one of the Sales Team usually accompanying him to ensure continuity of the relationship building and smooth follow ups. This was Bernie on his latest trip with James Jayasundera and Hattie Coleman of Vivid Travel.

Germany and Benelux

Hella has been representing Garonga for many years. Raised in Namibia, she has a very full knowledge of Africa and is an “old Africa hand” (meant in the most respectful way of course!) She also represents a large portfolio of African products, most of which are part of the Classic Safari Africa Group. She is ably supported by Roland, who has the responsibility of dealing with PR such as organising press trips, magazine articles etc.

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Hella from Garonga and Classic Safari Africa

South Africa

 Africa In Focus is owned and run by Andrew McEwan. Andy set up AIF in 2005 after having operated as a professional safari guide at Singita for many years. This experience has given him a true knowledge of how a lodge works and can give the trade a genuine picture of how things are done.

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The team at Africa in Focus

AIF have been representing Garonga for about eight years now and we have a truly awesome and friendly relationship with Andy and his team. Andy is ably supported by Rogan, his GM, Cherly, in Johannesburg and Leonie in Cape Town. AIF also represent a portfolio of stunning properties in Southern Africa.

Classic Safari Africa

Classic Safari Africa is an association of privately owned camps and properties in East and Southern Africa. Each property is unique in that the owners are very much hands on and the property itself is small and intimate. A tough inspection must be passed to become a member and a very high benchmark is necessary to qualify. All the properties, together with Classic Safari Africa, often attend marketing trade shows, local and international, together on the one stand which makes a formidable presence.

Annually we attend an AGM at one of the properties where we swop ideas and have discussions about the association and properties etc., which is priceless. We would easily recommend any one of these properties for your holiday. Classics is a well-known and highly respected brand in the African Tourism Industry. It is superbly organised and controlled by our Executive Officer, Pauline, who runs the office from Cape Town.