Behind the Scenes: Meet the Team – WildWeb

This is the last of the blog series “Behind the Scenes” that has featured the 12 teams working collectively ensure Garonga’s continued success. This is the hard work that guests often don’t know about but get to experience the results first-hand at the safari camp. 

WildWeb, owned and managed by Paul Changuion, is a Web Design and Digital Marketing Agency based in Durban, South Africa. They have represented Garonga Safari Camp for many years now, and are both a highly experienced team and personable group of people to work with.

In 2000, Paul turned his love for the African bushveld into his dream company – WildWeb. Paul has vast experience in online marketing of safari operations in Southern and Eastern Africa.

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We work with all the teams at WildWeb, as they manage and maintain all our web-based platforms and online content. They are responsible for our website design and maintenance, digital marketing – including blogs and social media – and generally keeping together any web-based information such as on TripAdvisor and online itinerary builder, WETU.

Website Design & Development Team

Jono Bouwmeester: Jono brings both technical know-how and design flare to his position as Head of the Design and Development Team at WildWeb.

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David Reynolds: Also a long-standing member of the WildWeb family, David is the SEO guru of the company and supports web design and maintenance by installing all updates to keep Garonga’s website up-to-date.

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Shannon Govender: Shannon is a designer and front-end developer at WildWeb. With over 10 years experience in the advertising and media industry, he is an expert in graphic and web design, printing, animation and game development.

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Mystic Mendes: As a Level 5 Programmer, web development runs deep in Mystic’s veins. So when he’s not at WildWeb, he’s either dreaming about programming or updating himself on what’s new in this field.

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Digital Marketing Team

Kelly Robertson: A travel enthusiast of note with a deep love for all things content, Kelly heads up the Digital Marketing Team from her base in Johannesburg.

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Anna da Graça: Anna has a strong background in public relations, events management and strategic marketing development. Having been born and raised in England, Anna brings unique insight to inform Garonga’s online presence.

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Nelli Rose-Innes: The master of paid advertising at WildWeb, Nelli looks after Garonga’s online presence, particularly making sure more people find out about us. She keeps abreast of all online information trends so that we stay ahead of the curb.

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Claire Birtwhistle: Claire is a professional photographer with a penchant for safari photography – check out our galleries to see some of Claire’s work. Along with her creative talents, she is also well-versed in strategic marketing across digital platforms.

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Elrika Geyser: With a Public Relations Degree and marketing experience under her belt, Elrika is equipped to create authentic content and managing winning social media campaigns.

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Megan Lewis: A complete word-nerd with a background in communications, public relations and marketing, Megan is in her element when exploring different countries or writing about all things travel.

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Digital Direct Team

Claire Long: Claire has extensive experience in the travel industry and has also spent time living abroad, which she brings to her position as Reservations Specialist for Garonga at WildWeb.

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Jennifer Harmse: With a Diploma in International Tourism, Jennifer loves helping people realise their travel dreams as a Reservations Specialist. Along with Claire, you’ll probably chat to Jennifer at some point when booking at Garonga.

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Garonga’s authentic online presence is aligned perfectly to our offline safari experience thanks to WildWeb.

Meet the Team: Greater Makalali Private Game Reserve

The Greater Makalali Private Game Reserve (GMPGR), together with the Pidwa Wilderness Reserve forms the Greater Makalali Nature Reserve (GMNR), is a 22,000-ha game reserve situated outside Gravelotte in the Limpopo Province. The reserve has seven owners who have retained ownership of their individual properties but have removed fences to create a conservancy allowing game to traverse the entire extent of the reserve.

The reserve is home to the Big 5, with previously eradicated species including lion, elephant, rhino, hippo, buffalo, cheetah and hyena being reintroduced. Leopard, brown hyena and the smaller mammal species as well as the endangered ground hornbill and the many threatened and endangered vulture and raptor species are present on the reserve.

Greater Makalali Private Game Reserve Team

To run such a large reserve, we need a very special and motivated team. From mending fences to ensuring legal and environmental compliance and liaising with the Anti-Poaching Teams, the team has their work cut out for them – nothing is too small!

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Josias Mohuba (Senior Fence Patroller), Richard Sachse (Rhino Monitor), Matthew Mohuba (Fence Patroller), James Maila (Maintenance), Lydia Raganya (B2W Environmental Monitor), Peter Malatji (Maintenance), Annickiy Mafogo (B2W Environmental Monitor), Clement Mahlo (Environmental Monitor), Samuel Komane (Environmental Monitor), Lorraine Ngomane (Housekeeper), Carol Cerney (Assistant Rhino Monitor), Emmanuel Mahlo (Gate Guard), Yvette Panos (Financial Administrator and B2W Coordinator) and Rob Panos (Reserve Warden)
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Jabulane Khoza (Main Gate Security Guard)
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Emmanuel Mahlo (Garonga Gate Security Guard)

Protected Area Based Environmental Monitors

The EM programme was started by the South Africa’s National Department of Environmental Affairs in response to the challenges of high levels of unemployment adjacent to conservation areas, coupled with increases in the illegal wildlife trade. The programme aims to grow conservation capacity within South African National Parks’ (SANParks) protected areas including provincial and private reserves.

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Richard Sachse and Carol Cerney (Rhino Monitors) and Rob Panos (Reserve Warden)

Four Environmental Monitors are deployed on the GMPGR through an integrated plan to assist with conservation support, including various projects and activities to maintain sustainability within the GMPGR.

Back to the Wild Programme

The Back to the Wild (B2W) Programme seeks the promotion and conservation of wildlife, fauna and flora, and the natural environment, including the ecosystem in and on the reserve land, as well as establishing a formal release facility for compromised and rehabilitated indigenous wildlife on the reserve land.

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Back to Wild re-wilding enclosure

Over the years, the GMPGR has facilitated the release of several species from various centres on a small-scale. The capacity for release within GMNR has been greatly increased through the construction of six suitable re-wilding enclosures within a release facility, with the funding assistance of the Humane Society International. A slow-release process is carefully managed to ensure previously compromised and rehabilitated animals are successfully released back to the wild.

The B2W Programme is managed by Yvette Panos, who works together with Audrey Delsink Kettles, who is the Executive Director of Humane Society International: Africa, and Nicci Wright, the Executive Director of African Pangolin Working Group and an internationally qualified wildlife rehabilitation specialist.

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Lydia Raganya and Annickiy Mafogo (B2W Environmental Monitors)

Lydia Raganya and Annickiy Mafogo are the Environmental Monitors stationed at the B2W facility, providing the necessary dedication and care of the wildlife to ensure the success of this programme.

Anti-Poaching Unit: K9 Conservation

The K9 Conservation Anti-Poaching Unit (APU) has provided logistical backup and support to the GMNR since 2014, through the deployment of elite, highly trained and specialized working-dog units. The APU is based on the reserve permanently, patrolling both in vehicles and on foot. The field rangers and dogs are carefully selected and paired to maximize efficiency and effectiveness.

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K9 APU Senior Staff: Prince (Senior Field Ranger), Peter Wearne (Unit Manager), Justice (Assistant Sergeant) and Nhlanhla (Sergeant)

The Belgian Malinois, originally bred for herding purposes, have the perfect temperament, intelligence, dedication, agility and diligence to be anti-poaching K9 soldiers on the frontlines of anti-poaching efforts.

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Peter Wearne (Unit Manager of the Makalali Unit)

K9 Conservation’s primary function is to aid and assist the GMNR to counteract illegal hunting and wildlife trade by poachers and poaching syndicates. The exceptionally dedicated APU on the GMNR is led by Peter Wearne, who has been based at the GMPGR since October 2014.

For further information on GMPGR and GMNR or to support Back to the Wild, please contact us.

Behind the Scenes: Meet the Management Team

The Management Team is the backbone of operations at Garonga Safari Camp and Little Garonga. They ensure everything runs smoothly for the guests both at the front of house and behind the scenes. More importantly, they are the leaders that guide, support and mentor the other teams of staff at Garonga.

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Reyneke – Operations Manager at Garonga

Reyneke is the Operations Manager and has been at Garonga now for almost three years. As a very diligent and thorough person, he is tasked with all general operations of lodge as well as  overseeing the Safari Department, which is run by Jaffeth. Reyneke arranges external training courses to ensure consistently high standards at both properties that meet the expectations of every guests that walks through our doors.

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Riki – Administration Manager at Garonga

Riki is the Administration Manager, who has worked at Garonga for three years, along with her husband Reyneke. She has taken on this difficult and intense role with great gusto and quiet determination. From accounts management to stock control and month-end reporting, Riki is incredibly capable and efficient.

Charlotte, who joined  Garonga two years ago as the Manager, is currently on six months maternity leave and will return in the beginning of 2019.

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Lize – Acting Manager at Garonga

Lize has stepped comfortably into Charlotte’s shoes for the six months she is on maternity leave. Whilst she is new to managing, she has slotted well into the position because she is thorough, diligent and confident. In January 2019, Lize will begin her four-year Tourism Degree.

Robert and Steffen are the Manager at Little Garonga and Maintenance Manager, respectively. Check out the blogs on the Little Garonga Staff Team and the Maintenance Team to find out more about Robert and Steffen.

Behind the Scenes: Meet the Little Garonga Staff

When staying at Little Garonga, you’re in the good hands of our friendly and attentive staff that is fully equipped to make this your best South African safari.

Garonga welcomed Little Garonga to the Makalali Private Game Reserve in December 2007, giving guests a little extra luxury and exclusivity in the same beautiful setting as the Safari Camp. Not only is each suite fitted with air-conditioning and Wi-Fi, the guests in these units have their own safari team with private vehicle and housekeeping staff.

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The luxurious Hambleden Suite at Little Garonga © Little Garonga

The permanent staff complement at Little Garonga ensure all guests enjoy personalised and attentive service throughout their stay.

Robert: Having started off as a waiter at the Safari Camp over a decade ago, Robert moved across to Little Garonga and with his rich knowledge became the camp’s Manager in 2015. With his calm and professional demeanour, Robert always goes out of his way to afford all guests a great experience.

Margaret: Completely dedicated to maintaining clean and presentable suites, Margaret is the perfect person to oversee housekeeping at Little Garonga. She has been around since the grand opening in June 1997 and is an ingrained member of the Garonga family. You can expect to see her working briskly throughout the busy times at Garonga, always with a smile and happiness radiating from her.

Christine: With over 15 years’ experience, Christine assists Margaret with all housekeeping responsibilities and leads in all laundry tasks. She is industrious and professional, always taking real pride in her work whilst keeping a wonderful smile on her face. You can also expect a joke or two from Christine!

Herfric: Even before Garonga opened in 1997, Herfric was part of the Garonga family. From 1996, he has been working with us in different roles until his personality directed him towards waitering. Herfric is Head Waiter, overseeing all waiters at Garonga but working permanently at Little Garonga. He has a huge heart, great smile and willingness to do anything for the guests.

Behind the Scenes: Meet the Marketing Teams

As with any successful lodge, we have several companies who support us in the various fields of marketing. Without marketing you cannot survive in any business.

Our Marketing Teams are made up of dedicated staff who pound the streets during the days, attend functions in the evenings, organise workshops, marketing trips, PR, reporting, and are just continuously putting a good word out. They work incredible hours striking up brilliant and loyal relationships with the trade. Garonga is forever thankful for their professionalism and dedication. Meet the teams…

United Kingdom and Ireland

Ethos Marketing have been representing Garonga since day one. That in itself speaks wonders. Alison, Amanda, Sue, Claire and Kevin have been totally professional and successful in what they do.

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Alison Whitfield, Founder and Managing Director of Ethos Marketing

A very experienced team for Africa marketing; they don’t just represent Garonga as they have a large portfolio that they represent.

Marketing Teams, Garonga, South Africa
Garonga’s owner, Bernie Smith, with James Jayasundera and Hattie Coleman of Vivid Travel

One of the things we do is arrange sales trips around the UK for Bernie with one of the Sales Team usually accompanying him to ensure continuity of the relationship building and smooth follow ups. This was Bernie on his latest trip with James Jayasundera and Hattie Coleman of Vivid Travel.

Germany and Benelux

Hella has been representing Garonga for many years. Raised in Namibia, she has a very full knowledge of Africa and is an “old Africa hand” (meant in the most respectful way of course!) She also represents a large portfolio of African products, most of which are part of the Classic Safari Africa Group. She is ably supported by Roland, who has the responsibility of dealing with PR such as organising press trips, magazine articles etc.

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Hella from Garonga and Classic Safari Africa

South Africa

 Africa In Focus is owned and run by Andrew McEwan. Andy set up AIF in 2005 after having operated as a professional safari guide at Singita for many years. This experience has given him a true knowledge of how a lodge works and can give the trade a genuine picture of how things are done.

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The team at Africa in Focus

AIF have been representing Garonga for about eight years now and we have a truly awesome and friendly relationship with Andy and his team. Andy is ably supported by Rogan, his GM, Cherly, in Johannesburg and Leonie in Cape Town. AIF also represent a portfolio of stunning properties in Southern Africa.

Classic Safari Africa

Classic Safari Africa is an association of privately owned camps and properties in East and Southern Africa. Each property is unique in that the owners are very much hands on and the property itself is small and intimate. A tough inspection must be passed to become a member and a very high benchmark is necessary to qualify. All the properties, together with Classic Safari Africa, often attend marketing trade shows, local and international, together on the one stand which makes a formidable presence.

Annually we attend an AGM at one of the properties where we swop ideas and have discussions about the association and properties etc., which is priceless. We would easily recommend any one of these properties for your holiday. Classics is a well-known and highly respected brand in the African Tourism Industry. It is superbly organised and controlled by our Executive Officer, Pauline, who runs the office from Cape Town.

Behind the Scenes: Meet the Safari Guide Team

Meet the safari guide team who hold the dreams of our guests in their hands, when they set out in search of the perfect safari experience.

There is nothing quite like the excitement and anticipation of your first game drive. The wind in your hair and the scent of the bush whizzing past as you set off. This experience is what draws our guests to book at Garonga Safari Camp. Operating on 22,000HA private game reserve in the Makalali Conservancy just west of Kruger National Park, we have all the big game and heaps more. Being situated in a large wilderness area also contributes towards such an amazing game viewing area. With passion driving them, all members of our safari guide team are here to give you maximum game viewing experience.

Safari Team – Guides

Jaffeth:
As Head Guide at Garonga, Jaff started here as a tracker when we first opened 21 years ago.

Over time he has passed various qualifications and progressed through a position of guide to now our Head Guide. His key strength is his tracking skill. Currently he is trying to accomplish his Senior Tracker Level which is one step below the highest tracking level achievable.

He runs his own ‘Guest Walk Experience’ to show guests an insight into how he tracks, and also gives an in-depth knowledge on his cultural roots, ending with a fun ‘Catapult Shoot Competition’ with the guests. Something which is enjoyed by all. See more about our walking safari here

Josia:
When Jaff is on leave, Josia picks up position as 2nd in charge. He also has a “Walk Experience” to share with the guests – ‘The Solitude Walk’. Not always easy keeping people silent throughout a walk. He is a very accomplished safari guide and brings in great humour and fun to his safaris.

Garonga Safari camp, guide, Josia, Phineas
Josia and Phineas

Samantha:
Samantha is currently attempting her Trails Guide, which will then enable her to also carry out walks, or to substitute if Josia is away. She is an extremely keen and enthusiastic guide, and very willing to go the extra mile to find the game for her guests.

Derrick:
One of the ‘old school’ who has been guiding for over 20 years. Derrick is a very accomplished and experienced guide. Although only just started with Garonga Safari Camp, he has fitted in very well with the ‘Safari for the Soul’ philosophy. We aim to up-skill him even more to enable him to lead more diverse safaris.

Sophie:
Although having just joined us via the Bushwise Training Programme, Sophie has been guiding for over two years. She has traded her legal career in the UK for her passion – guiding in the African bush. She can communicate confidently in French, and can get away with passable Spanish, which is extremely handy for our European guests. Sophie is very passionate and enthusiastic about her new-found career. Sophie is also an excellent photographer and has the added responsibility of sending video and image content as well as written copy for use on our website and social platforms.

Garonga safari camp, guide, tracker, Sophie, Kaizer
Sophie and Kaizer

Safari team – Trackers

Kaizer:
Kaizer teams up with Sophie and is very knowledgeable and has that 6th sense as to where the animals are heading. A very capable tracker indeed and converses well with our guests. He has just passed his FGASA 1 Level Guides Exam theory and practical, so he is also a qualified guide.

Phineas:
He teams up with Josia and always carries a great smile and sense of humour. Phineas is a very capable tracker and works extremely well with Josia, making them quite an amusing team. He also has just passed his FGASA 1 Level Guides Exam.

Richard:
Richard has been here the longest amongst the trackers and he teams up well with Jaff. A very thorough and experienced tracker. You may also come across Richard behind the Manhattan Bar in the Boma, serving after dinner drinks. Richard has also just passed his FGASA 1 Level Guide Exam.

Steward:
He tracks with Samantha, and is a very likeable, well-spoken and intelligent person. Steward is fairly new to tracking but has taken to it extremely well. He received top marks out of all the trackers for the FGASA 1 Level Guides Exam and so holds great potential.

Garonga Safari camp, guide, tracker, Samantha, Steward
Samantha and Steward

Bongi:
Bongi is a very enthusiastic tracker and teams up with Derrick. Being very new to the team, our aim is to get him fully qualified up to a FGASA 1 Level Guide over the next 3 months. We foresee him being a great asset to the safari team.

Garonga safari camp, guide, tracker, Derrick, Bongi
Derrick and Bongi

This is a big team with a big heart. Their responsibility is a great one as guests arrive full of hope and expectation to see as much wildlife as possible. Time and time again the team continue to deliver using their experience, knowledge and passion. Thank you to all at Garonga Safari Camp for your hard work, energy and commitment to your roles!

Here we leave you with just one example of a rare sighting to the delight and astonishment of our American guests…

Behind the Scenes at Garonga: Meet the Farm & Maintenance Team

Our small team with the big job of making sure everything runs as it should.

This month we are going further behind the scenes to meet the team of men who aren’t scared to get their hands dirty. They run a tight ship, making sure that everything at the lodge and on the farm is up and running as it should be. Their skills range from painting to plumbing and even mechanics for our vehicles. It’s for sure that things would grind to a halt without them.

Steffen:
Leading the team as Farm and Maintenance Manager, Steffen has been at Garonga for 18 months and is married to Charlotte (Safari Camp Manageress). Steffen is extremely committed to performing great tasks and always puts 110% into what he does.

Albert:
Having moved across from Makalali some 15 years ago, Albert is our Assistant Farm and Maintenance Manager. He is perceptive in finding any problems and resolving them. He is very committed and proud of his work. A great asset and someone who always has a smile on his dial!

Farm and Maintenance team at Garonga
Albert

Fixon:
Fixon has been on the Farm for over 30 years, since the previous owner of Garonga. This makes him extremely knowledgeable of where things are and capable of putting his hand to everything. He is also not afraid at all to get stuck into those drains! He is always happy to help out.

Farm and Maintenance team at Garonga
Fixon

Given:
Given oversees the Farmhouse area, which is considerable, and Bernie’s house in the afternoons. He is very proud of his work and ably assists in maintenance when required. A very keen footballer and a great team asset.

Patrik:
Having joined the team permanently 3 years ago, Patrik was originally only called in for casual work as and when we needed more hands. He is a very capable person on maintenance issues and also with vehicles. Patrik is very committed to his job.

Farm and Maintenance team at Garonga
Farm and Maintenance team

With this incredible team, Garonga is able to run like a well-oiled machine and we are forever grateful!

Behind the scenes at Garonga: Meet the Housekeeping Team

Meet the invisible angels … the ones who miraculously make up the rooms and public areas but nobody sees them.

We all know that cleanliness is high on the list of importance of running a lodge and these ladies are all very proud of their duties and responsibilities, and each take great care in presenting a clean, immaculate room. In addition to the rooms they also take on other duties such as laundry, preparing The Bush Bath, and setting up The Sleepout. Even though a lot rests on their shoulders, these ladies continue to work quietly and diligently through their tasks.

Introducing the team…

Buhle:
Buhle oversees the housekeeping and laundry department and is also our massage therapist, which she is brilliant at! Originally from Zimbabwe, Buhle has been at Garonga for over 3 years now. She has a great rapport with her team, and she takes on this additional responsibility with enthusiasm.

Margaret:
Margaret has been employed at Garonga since day 1, which speaks true to her loyalty. Her housekeeping duties are at Little Garonga and she performs her tasks extremely well and with great pride, knowing that it is only her responsible for the more luxurious rooms at Little Garonga.

Garonga House Keeping Team
Senty

Dorah:
Dorah has been at Garonga for 18 years now so is a seasoned veteran of looking after guest rooms. She is very quiet but gets on with her tasks with great determination and pride. Being an ex-school teacher, she is well respected by all staff and assists greatly with their personal queries.

Delphine:
Delphine is fairly new to the camp and has been with us for just over 3 years. Having suffered tragic family problems, it is admirable how she has continued her tasks with such pride and enthusiasm.

Senty:
Affectionately referred to as ‘The Scruffy One’, Senty is extremely proud of her appearance and very professional in her duties. She has been at Garonga now for 17 years and is a great asset to the team.

Garonga House Keeping Team
Senty

Christine:
Having been at Garonga for 18 years, Christine is responsible for laundry and the public areas of Little Garonga, as well as assisting Margaret when the camp is full. Christine has a great sense of humour and enjoys light banter which is always great fun to work with. She is extremely professional and proud of her work.

Garonga House Keeping Team
Eunice

Eunice:
Eunice has been at Garonga for 16 years. She has the great responsibility for the laundry at the main camp, which demonstrates her careful nature with what she does especially considering some guests’ clothing can be very fragile and expensive. She also ensures the cleanliness and tidiness of all the public areas and you will always see Eunice with a smile on her face.

Garonga House Keeping Team
Eunice

Phyllis:
Phyllis has been at Garonga for just over 8 years and has the unenviable task of looking after Bernie’s (otherwise known as ‘Mr. Grumpy’) house. Diligent and highly intelligent, Phyllis is always up for a good old natter and enjoys partaking in the occasional discussion on current affairs. She keeps Bernie informed on any staffing problems or issues so he can then sort them out quickly.

These ladies are all such an asset to our team and are an integral part of making Garonga what it is. They give the rooms that loving touch so when you climb into bed, it feels like home!

Behind the scenes at Garonga: Meet the reservations team

Find out more about the fun ladies behind the phone calls and emails

Studies show that first impressions are made within the first 17 seconds of meeting someone new and therefore selecting a team to handle reservations and guest enquiries is one of Garonga’s top priorities. They are the voice of the organisation which can make or break a booking.

Effective communication skills are the key to success in all areas of life and lack of this in a professional setting can lead to an error, misunderstanding, frustration and (in the case of a lodge), a dissatisfied potential guest that walks away and tells on average 9-15 other people about their experience.

But it’s not all serious. Yes, the reservations team must be extremely professional, informative, courteous and helpful but they also have to be fun people. They must be “people’s people” that form a friendly, informal connection with guests from the outset.

Garonga is blessed to have those qualities in the persons of Randee, Claire and Jen.

Randee September:

Randee at Garonga Safari Camp
Randee at Garonga Safari Camp

Randee has been consulting through her company ‘Pro-Active Reservations’ for over two years now. She has visited Garonga many times and knows the camp very well. She manages all enquiries from the agencies we work with.

Claire Long & Jennifer Harmse:

It is only recently that Bernie (owner of Garonga) has also chosen to have a separate department for direct bookings. This decision was made to ensure that more time can be spent dealing with each guest enquiry in a more personal manner, offering a far better user experience than if it was all dealt with by one department.

Claire is working with WildWeb which develops and manages the website and digital marketing. She comes from a tour operator background and so her knowledge and experience in this field is top notch.

Claire reservations Garonga
Claire Long

For Jennifer, this is her first full-time job after studying Travel & Tourism for 1 year prior to it.

Jennifer Harmse at Garonga
Jennifer Harmse

Garonga owner Bernie says, “I have tried managing reservations ‘in house’ before and although it is great to have all the information at your fingertips, it does create problems when staff members go on leave or depart. It is much more comforting to know that if a person moves on, is sick, or goes on holiday then the position is still covered by a professional at WildWeb.”

From feedback we have received we know that this set up is working and that Randee, Claire and Jen are doing a wonderful job. The system runs smoothly, and communication is efficient.

Thank you to the reservations team for helping to create and maintain that ideal first impression which has resulted in many a satisfied guest here at Garonga.

Behind the scenes at Garonga: Meet the Waiters

Meet the waiters at Garonga and hear about how they were ‘Under the Influence’ in the name of good service…

If you have ever had a wonderful meal and ambiance spoiled by an apathetic waiter then you will know what a difference a ‘service with a smile’ really makes to your dining experience. Waiters are a huge asset to any lodge and a vital ingredient in the customer service pie; they serve, they converse and they strike a relationship with the guests. But there is also a distinct difference between genuine or fake service which is easily noticed by diners. Here at Garonga the smile is real. We are very proud that our waiting staff simply seem to ooze courtesy, grace, interest and all round happiness.

The waiting role is varied and includes not only serving meals but also packing and unpacking of cooler boxes for safaris, constant cleaning and checking of items for meals as well as an in-depth knowledge of what is being served, pairing of wines, setting up of tables and stock taking.

Meet our happy chappy team:

Our waiting team on training in Cape Town
Our waiting team on training in Cape Town

Herfric
Herfric has been here since before Garonga opened as he started assisting on the farm once Bernie (owner) purchased the land. He has a heart of gold and will do anything for you. He oversees the department, and is also Head Butler at Little Garonga. When the Manager (Robert) is away on leave then Herfric stands in as Manager.

Aldrin
Aldrin has been at Garonga just over 4 years. He is extremely competent and quietly dedicated to his work. However he also has a comical streak and every now and again will perform a dance for the Guests. Aldrin is in charge of the waiters at the Safari Camp.

Courage
Courage has been at Garonga just over three years. He started at Little Garonga in the security department, then he became a casual waiter at Little Garonga. When an opening became available he was then employed permanently at Safari Camp. Courage is from Zimbabwe, he is very friendly and helpful and very amusing. He won Garonga’s ‘waiter prize’ in 2017 for the ‘most special wines sold’.

Bongani
Bongani has been employed at Garonga for just over two years. He is ‘the mischievous one’. He is extremely good with guests and has that knack of remembering names very easily.

Eric
Eric has been at Garonga for over a year. He started off in the security department at Little Garonga, and then an opening became available and he became a casual waiter at Little Garonga. Due to the occupancy success at Little Garonga, Eric now has a permanent position as a waiter there under Herfric. He has settled in very well and taken on the training extremely fast and competently.

Waiters ‘Under The Influence’
This programme was started in 2017 giving waiters the opportunity to excel in their sales skills. The prize was 5 days training with our main wine supplier in Cape Town called ‘Under the Influence’.

The competition endedon 28th February 2018 (just before our annual three week close down). Courage, as mentioned above, won the competition, however as a surprise Bernie (owner of Garonga) decided to send all of the waiters to do the training course. None of them had ever flown in a plane before, let alone been to the ‘Mother City’, Cape Town.

Garonga Safari Camp Waiting Staff
Our waiting team in Cape Town experiencing wine pairing with their meal

During the course they visited many wine farms, saw the whole process in action, had lectures and lessons, sat down for wine lunches (that was the toughest part of course!) and in the end completed a test which they all passed. They also saw a bit of Cape Town too. Not only was it meant to educate them even further on wines and therefore be able to sell them better on return, but was also meant to be a fun, engaging, motivating and bonding experience.  Big thanks to ‘Under The Influence’ for providing this great week of wine education!

Our team of waiters wait eagerly (with their big genuine grins) to welcome and serve you.