Behind the Scenes: Meet the Management Team

The Management Team is the backbone of operations at Garonga Safari Camp and Little Garonga. They ensure everything runs smoothly for the guests both at the front of house and behind the scenes. More importantly, they are the leaders that guide, support and mentor the other teams of staff at Garonga.

Garonga, Little Garonga, Garonga Safari Camp, Behind the scenes, Management Team, Meet the Team
Reyneke – Operations Manager at Garonga

Reyneke is the Operations Manager and has been at Garonga now for almost three years. As a very diligent and thorough person, he is tasked with all general operations of lodge as well as  overseeing the Safari Department, which is run by Jaffeth. Reyneke arranges external training courses to ensure consistently high standards at both properties that meet the expectations of every guests that walks through our doors.

Garonga, Little Garonga, Garonga Safari Camp, Behind the scenes, Management Team, Meet the Team
Riki – Administration Manager at Garonga

Riki is the Administration Manager, who has worked at Garonga for three years, along with her husband Reyneke. She has taken on this difficult and intense role with great gusto and quiet determination. From accounts management to stock control and month-end reporting, Riki is incredibly capable and efficient.

Charlotte, who joined  Garonga two years ago as the Manager, is currently on six months maternity leave and will return in the beginning of 2019.

Garonga, Little Garonga, Garonga Safari Camp, Behind the scenes, Management Team, Meet the Team
Lize – Acting Manager at Garonga

Lize has stepped comfortably into Charlotte’s shoes for the six months she is on maternity leave. Whilst she is new to managing, she has slotted well into the position because she is thorough, diligent and confident. In January 2019, Lize will begin her four-year Tourism Degree.

Robert and Steffen are the Manager at Little Garonga and Maintenance Manager, respectively. Check out the blogs on the Little Garonga Staff Team and the Maintenance Team to find out more about Robert and Steffen.

Behind the Scenes: Meet the Little Garonga Staff

When staying at Little Garonga, you’re in the good hands of our friendly and attentive staff that is fully equipped to make this your best South African safari.

Garonga welcomed Little Garonga to the Makalali Private Game Reserve in December 2007, giving guests a little extra luxury and exclusivity in the same beautiful setting as the Safari Camp. Not only is each suite fitted with air-conditioning and Wi-Fi, the guests in these units have their own safari team with private vehicle and housekeeping staff.

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The luxurious Hambleden Suite at Little Garonga © Little Garonga

The permanent staff complement at Little Garonga ensure all guests enjoy personalised and attentive service throughout their stay.

Robert: Having started off as a waiter at the Safari Camp over a decade ago, Robert moved across to Little Garonga and with his rich knowledge became the camp’s Manager in 2015. With his calm and professional demeanour, Robert always goes out of his way to afford all guests a great experience.

Margaret: Completely dedicated to maintaining clean and presentable suites, Margaret is the perfect person to oversee housekeeping at Little Garonga. She has been around since the grand opening in June 1997 and is an ingrained member of the Garonga family. You can expect to see her working briskly throughout the busy times at Garonga, always with a smile and happiness radiating from her.

Christine: With over 15 years’ experience, Christine assists Margaret with all housekeeping responsibilities and leads in all laundry tasks. She is industrious and professional, always taking real pride in her work whilst keeping a wonderful smile on her face. You can also expect a joke or two from Christine!

Herfric: Even before Garonga opened in 1997, Herfric was part of the Garonga family. From 1996, he has been working with us in different roles until his personality directed him towards waitering. Herfric is Head Waiter, overseeing all waiters at Garonga but working permanently at Little Garonga. He has a huge heart, great smile and willingness to do anything for the guests.

Patsy the Cheetah Tastes Freedom

…but not without some coaxing! 

Picture the scene: A slightly sunburned, blonde Brit crouched in the back of a pick-up truck (or a bakkie if you come from round here) holding both a DSLR with a weighty lens and a Canon PowerShot with a hefty zoom in one hand, and a rope in the other hand. You know those 20m or so plastic type ropes? Well one of those – green and white if you are wondering – that has been looped through a cut in the hind-leg of an impala carcass.

Now, I can almost hear you wondering how on earth I (or indeed anyone) had found myself in this situation. The answer, of course, is that together with the team, I was trying to tempt a female cheetah we were set to release whilst also hoping to document this exciting moment!

The outcome was not exactly what we had hoped for. Things started out well. We had got the attention of the female cheetah, Patsy to her friends, and I had managed to catch a few shots of her as she started to follow us around the enclosure. Sure, we hit a couple of bumps along the road when the impala carcass got stuck on all the citrus trees in the enclosure (and there are a lot of them). But all round we felt positive about how things were progressing. At one point, Patsy even picked up the impala in her mouth but on discovering she couldn’t simply drag it away she became an increasingly suspicious cheetah. Undeterred, we inched ever closer to the open gate and to Patsy’s freedom.

Garonga, cheetah, South African safari, wildlife safari, Great Makalali Reserve
“Something smells ‘fishy’ here” © Sophie Barrett / Garonga

For the fastest mammal on the planet, Patsy followed us agonizingly slowly, stopping to rest in the shade of her favourite orange trees and continuously assessing our intentions. We passed her inspections, barely, and finally we (and our sad impala comrade) were through the gate! We deposited our hairy friend about 7m from the gate and snuck off into the distance to watch Patsy take the bait. Or, as it happened, to watch Patsy lie in the shade about half a metre from the gate and show no inclination whatsoever to go through it.

I can’t say I blame her. This whole drama had taken about an hour and a half and, at this stage, was punishingly hot. This was on top of the Garonga Pride paying the cheetah boma an early morning visit, during which time they circled the boma and tested her eardrums with some intense roaring. In the end we gave up with our cheetah release. Patsy lived for another week in the boma with the impala carcass to devour for her troubles, whilst we slinked away to attempt the release on another day.

Garonga, cheetah, South African safari, wildlife safari, Great Makalali Reserve
“Maybe this freedom thing is overrated” © Josia Sibuyi / Garonga

I suspect at this point you are all bursting with questions. Why don’t we just open the gate and let Patsy wander to freedom in her own time? And why was Patsy in the enclosure in the first place?

To answer the first question, when wild animals have been in enclosures for a while they get used to the ‘room service’. So, when released they tend to spend their first week waiting for their next meal to be brought to them. That’s why it’s important to ensure they have had a decent feed, hence the alluring impala carcass. We had an extra factor at play here at Garonga as our pride of lions had taken an unhealthy interest in our cheetah friend. We were concerned that if we opened the gate to let Patsy wonder out in her own time, we would run the risk of the lions finding her before she had mustered up the courage to venture through the gate.

Garonga, cheetah, South African safari, wildlife safari, Great Makalali Reserve
Males from the Garonga Pride © Garonga

As for why Patsy was in the enclosure in the first place, that is a sad tale and it relates to the fate of cheetahs in the wild. There are currently approximately only 6,700 cheetahs in the wild across the world and they are listed as Endangered with Extinction on the IUCN Red List of Threatened Species. Best estimates are that cheetahs have disappeared from about 76% of their historic range on the African continent. One of the major causes of this decline is habitat loss.

Cheetahs are best adapted to have enormous territories but as the human population continues to expand, there is decreasing space available to cheetahs and, left to their own devices, they are adapting slowly to this change. At Garonga, in the Greater Makalali Private Nature Reserve, our cheetahs have adapted to a different style of hunting. They still use their amazing speed but now in conjunction with the human-made fences, which they use to chase prey as if the fence is an extra hunting partner.

Garonga, cheetah, South African safari, wildlife safari, Great Makalali Reserve
“This feels familiar” © Sophie Barrett / Garonga

Patsy will be our second adult female in the reserve. Having come from a different part of South Africa, she brings the gift not only of her femininity but also a rejuvenation of the cheetah gene pool for the reserve. As our wild spaces continue to dwindle, we see four major challenges facing our cheetahs, namely habitat loss, lack of genetic diversity, human and animal conflict, and competition with other predators. By introducing Patsy into the Greater Makalali Private Nature Reserve we are hoping to do what we can to help in the conservation of this stunning species.

Now, coming back to Patsy’s release! Working with nature is often bizarrely like working as a comedian because it’s so often about the timing. About a week after the shenanigans described above, we dragged a second impala carcass behind a vehicle and this time Patsy was after it like a shot. This time the whole process took just five minutes!

Garonga, cheetah, South African safari, wildlife safari, Great Makalali Reserve
“Farewell, see you soon!” © Sophie Barrett / Garonga

Patsy is now freely roaming the reserve and we sincerely hope that she thrives here – keep an eye on Garonga’s social media feeds for updates on her progress!

Written by Sophie Barrett (Guide, Tracker, Photographer and Videographer at Garonga. 

Book with us and enjoy wild South Africa.

Behind the Scenes at Garonga: Meet the Farm & Maintenance Team

Our small team with the big job of making sure everything runs as it should.

This month we are going further behind the scenes to meet the team of men who aren’t scared to get their hands dirty. They run a tight ship, making sure that everything at the lodge and on the farm is up and running as it should be. Their skills range from painting to plumbing and even mechanics for our vehicles. It’s for sure that things would grind to a halt without them.

Steffen:
Leading the team as Farm and Maintenance Manager, Steffen has been at Garonga for 18 months and is married to Charlotte (Safari Camp Manageress). Steffen is extremely committed to performing great tasks and always puts 110% into what he does.

Albert:
Having moved across from Makalali some 15 years ago, Albert is our Assistant Farm and Maintenance Manager. He is perceptive in finding any problems and resolving them. He is very committed and proud of his work. A great asset and someone who always has a smile on his dial!

Farm and Maintenance team at Garonga
Albert

Fixon:
Fixon has been on the Farm for over 30 years, since the previous owner of Garonga. This makes him extremely knowledgeable of where things are and capable of putting his hand to everything. He is also not afraid at all to get stuck into those drains! He is always happy to help out.

Farm and Maintenance team at Garonga
Fixon

Given:
Given oversees the Farmhouse area, which is considerable, and Bernie’s house in the afternoons. He is very proud of his work and ably assists in maintenance when required. A very keen footballer and a great team asset.

Patrik:
Having joined the team permanently 3 years ago, Patrik was originally only called in for casual work as and when we needed more hands. He is a very capable person on maintenance issues and also with vehicles. Patrik is very committed to his job.

Farm and Maintenance team at Garonga
Farm and Maintenance team

With this incredible team, Garonga is able to run like a well-oiled machine and we are forever grateful!

Behind the scenes at Garonga: Meet the Waiters

Meet the waiters at Garonga and hear about how they were ‘Under the Influence’ in the name of good service…

If you have ever had a wonderful meal and ambiance spoiled by an apathetic waiter then you will know what a difference a ‘service with a smile’ really makes to your dining experience. Waiters are a huge asset to any lodge and a vital ingredient in the customer service pie; they serve, they converse and they strike a relationship with the guests. But there is also a distinct difference between genuine or fake service which is easily noticed by diners. Here at Garonga the smile is real. We are very proud that our waiting staff simply seem to ooze courtesy, grace, interest and all round happiness.

The waiting role is varied and includes not only serving meals but also packing and unpacking of cooler boxes for safaris, constant cleaning and checking of items for meals as well as an in-depth knowledge of what is being served, pairing of wines, setting up of tables and stock taking.

Meet our happy chappy team:

Our waiting team on training in Cape Town
Our waiting team on training in Cape Town

Herfric
Herfric has been here since before Garonga opened as he started assisting on the farm once Bernie (owner) purchased the land. He has a heart of gold and will do anything for you. He oversees the department, and is also Head Butler at Little Garonga. When the Manager (Robert) is away on leave then Herfric stands in as Manager.

Aldrin
Aldrin has been at Garonga just over 4 years. He is extremely competent and quietly dedicated to his work. However he also has a comical streak and every now and again will perform a dance for the Guests. Aldrin is in charge of the waiters at the Safari Camp.

Courage
Courage has been at Garonga just over three years. He started at Little Garonga in the security department, then he became a casual waiter at Little Garonga. When an opening became available he was then employed permanently at Safari Camp. Courage is from Zimbabwe, he is very friendly and helpful and very amusing. He won Garonga’s ‘waiter prize’ in 2017 for the ‘most special wines sold’.

Bongani
Bongani has been employed at Garonga for just over two years. He is ‘the mischievous one’. He is extremely good with guests and has that knack of remembering names very easily.

Eric
Eric has been at Garonga for over a year. He started off in the security department at Little Garonga, and then an opening became available and he became a casual waiter at Little Garonga. Due to the occupancy success at Little Garonga, Eric now has a permanent position as a waiter there under Herfric. He has settled in very well and taken on the training extremely fast and competently.

Waiters ‘Under The Influence’
This programme was started in 2017 giving waiters the opportunity to excel in their sales skills. The prize was 5 days training with our main wine supplier in Cape Town called ‘Under the Influence’.

The competition endedon 28th February 2018 (just before our annual three week close down). Courage, as mentioned above, won the competition, however as a surprise Bernie (owner of Garonga) decided to send all of the waiters to do the training course. None of them had ever flown in a plane before, let alone been to the ‘Mother City’, Cape Town.

Garonga Safari Camp Waiting Staff
Our waiting team in Cape Town experiencing wine pairing with their meal

During the course they visited many wine farms, saw the whole process in action, had lectures and lessons, sat down for wine lunches (that was the toughest part of course!) and in the end completed a test which they all passed. They also saw a bit of Cape Town too. Not only was it meant to educate them even further on wines and therefore be able to sell them better on return, but was also meant to be a fun, engaging, motivating and bonding experience.  Big thanks to ‘Under The Influence’ for providing this great week of wine education!

Our team of waiters wait eagerly (with their big genuine grins) to welcome and serve you.