Behind the scenes at Garonga: Meet the Housekeeping Team

Meet the invisible angels … the ones who miraculously make up the rooms and public areas but nobody sees them.

We all know that cleanliness is high on the list of importance of running a lodge and these ladies are all very proud of their duties and responsibilities, and each take great care in presenting a clean, immaculate room. In addition to the rooms they also take on other duties such as laundry, preparing The Bush Bath, and setting up The Sleepout. Even though a lot rests on their shoulders, these ladies continue to work quietly and diligently through their tasks.

Introducing the team…

Buhle:
Buhle oversees the housekeeping and laundry department and is also our massage therapist, which she is brilliant at! Originally from Zimbabwe, Buhle has been at Garonga for over 3 years now. She has a great rapport with her team, and she takes on this additional responsibility with enthusiasm.

Margaret:
Margaret has been employed at Garonga since day 1, which speaks true to her loyalty. Her housekeeping duties are at Little Garonga and she performs her tasks extremely well and with great pride, knowing that it is only her responsible for the more luxurious rooms at Little Garonga.

Garonga House Keeping Team
Senty

Dorah:
Dorah has been at Garonga for 18 years now so is a seasoned veteran of looking after guest rooms. She is very quiet but gets on with her tasks with great determination and pride. Being an ex-school teacher, she is well respected by all staff and assists greatly with their personal queries.

Delphine:
Delphine is fairly new to the camp and has been with us for just over 3 years. Having suffered tragic family problems, it is admirable how she has continued her tasks with such pride and enthusiasm.

Senty:
Affectionately referred to as ‘The Scruffy One’, Senty is extremely proud of her appearance and very professional in her duties. She has been at Garonga now for 17 years and is a great asset to the team.

Garonga House Keeping Team
Senty

Christine:
Having been at Garonga for 18 years, Christine is responsible for laundry and the public areas of Little Garonga, as well as assisting Margaret when the camp is full. Christine has a great sense of humour and enjoys light banter which is always great fun to work with. She is extremely professional and proud of her work.

Garonga House Keeping Team
Eunice

Eunice:
Eunice has been at Garonga for 16 years. She has the great responsibility for the laundry at the main camp, which demonstrates her careful nature with what she does especially considering some guests’ clothing can be very fragile and expensive. She also ensures the cleanliness and tidiness of all the public areas and you will always see Eunice with a smile on her face.

Garonga House Keeping Team
Eunice

Phyllis:
Phyllis has been at Garonga for just over 8 years and has the unenviable task of looking after Bernie’s (otherwise known as ‘Mr. Grumpy’) house. Diligent and highly intelligent, Phyllis is always up for a good old natter and enjoys partaking in the occasional discussion on current affairs. She keeps Bernie informed on any staffing problems or issues so he can then sort them out quickly.

These ladies are all such an asset to our team and are an integral part of making Garonga what it is. They give the rooms that loving touch so when you climb into bed, it feels like home!

Behind the scenes at Garonga: Meet the Waiters

Meet the waiters at Garonga and hear about how they were ‘Under the Influence’ in the name of good service…

If you have ever had a wonderful meal and ambiance spoiled by an apathetic waiter then you will know what a difference a ‘service with a smile’ really makes to your dining experience. Waiters are a huge asset to any lodge and a vital ingredient in the customer service pie; they serve, they converse and they strike a relationship with the guests. But there is also a distinct difference between genuine or fake service which is easily noticed by diners. Here at Garonga the smile is real. We are very proud that our waiting staff simply seem to ooze courtesy, grace, interest and all round happiness.

The waiting role is varied and includes not only serving meals but also packing and unpacking of cooler boxes for safaris, constant cleaning and checking of items for meals as well as an in-depth knowledge of what is being served, pairing of wines, setting up of tables and stock taking.

Meet our happy chappy team:

Our waiting team on training in Cape Town
Our waiting team on training in Cape Town

Herfric
Herfric has been here since before Garonga opened as he started assisting on the farm once Bernie (owner) purchased the land. He has a heart of gold and will do anything for you. He oversees the department, and is also Head Butler at Little Garonga. When the Manager (Robert) is away on leave then Herfric stands in as Manager.

Aldrin
Aldrin has been at Garonga just over 4 years. He is extremely competent and quietly dedicated to his work. However he also has a comical streak and every now and again will perform a dance for the Guests. Aldrin is in charge of the waiters at the Safari Camp.

Courage
Courage has been at Garonga just over three years. He started at Little Garonga in the security department, then he became a casual waiter at Little Garonga. When an opening became available he was then employed permanently at Safari Camp. Courage is from Zimbabwe, he is very friendly and helpful and very amusing. He won Garonga’s ‘waiter prize’ in 2017 for the ‘most special wines sold’.

Bongani
Bongani has been employed at Garonga for just over two years. He is ‘the mischievous one’. He is extremely good with guests and has that knack of remembering names very easily.

Eric
Eric has been at Garonga for over a year. He started off in the security department at Little Garonga, and then an opening became available and he became a casual waiter at Little Garonga. Due to the occupancy success at Little Garonga, Eric now has a permanent position as a waiter there under Herfric. He has settled in very well and taken on the training extremely fast and competently.

Waiters ‘Under The Influence’
This programme was started in 2017 giving waiters the opportunity to excel in their sales skills. The prize was 5 days training with our main wine supplier in Cape Town called ‘Under the Influence’.

The competition endedon 28th February 2018 (just before our annual three week close down). Courage, as mentioned above, won the competition, however as a surprise Bernie (owner of Garonga) decided to send all of the waiters to do the training course. None of them had ever flown in a plane before, let alone been to the ‘Mother City’, Cape Town.

Garonga Safari Camp Waiting Staff
Our waiting team in Cape Town experiencing wine pairing with their meal

During the course they visited many wine farms, saw the whole process in action, had lectures and lessons, sat down for wine lunches (that was the toughest part of course!) and in the end completed a test which they all passed. They also saw a bit of Cape Town too. Not only was it meant to educate them even further on wines and therefore be able to sell them better on return, but was also meant to be a fun, engaging, motivating and bonding experience.  Big thanks to ‘Under The Influence’ for providing this great week of wine education!

Our team of waiters wait eagerly (with their big genuine grins) to welcome and serve you.

Behind the Scenes at Garonga: Meet the Security Team

Meet Garonga’s Security Team – the men who watch over the camp, because lions don’t sleep at night.

This month we invite you to meet our Security Team, another essential ingredient in the Garonga operational cooking pot and one, without which, we would be left tossing and turning in our four poster beds. The phrase ‘unwanted guest’ takes on a whole new meaning at a safari camp after all!

These 4 chaps only come out at night (much like many of the predators they protect Garonga guests and staff from) but play a key role in the overall hospitality experience at Garonga. Their tasks include escorting guests between the common areas and the tents in the dark, general upkeep of some of the grounds but of course most importantly keeping watch for any intruders. They have in the past encountered elephant, lion, hyena and leopard in the camp and, as you can imagine, have many a story to tell.

Introducing the team:

  • Jazman: Head of Security
Jazman
Jazman

Jazman has been employed at Garonga for almost 10 years – since 2009. He started off as a General Security Guard and is now Head of the whole department which is no mean feat at all. Very well spoken, highly intelligent, and not afraid to speak his mind, Jazman is the ideal person to have in charge.

  • Lloyd: Security Guard
Security team at Garonga
Lloyd escorting guests

Lloyd enjoys driving guests to and from the local airports. Additionally, he is involved in routine night security patrols ensuring the safety of guests. A very personable fellow with a profound sense of humour, he has been employed at Garonga since 2014.

  • Thomas: Security Guard
Thomas
Thomas

Thomas’ main responsibility is assisting with luggage when guests arrive, and day to day security tasks. He has been with Garonga since 2008. A very pleasant and intelligent person, Thomas uses his initiative and is always willing to go the extra mile for guests.

  • Anold

Anold’s main task is night security during the ‘Quiet Hours’ between 10pm and 6am. He has, on many occasions, taken the initiative and sorted out problems for guests without having to involve management. On other occasions he has of course reported to management when he feels necessary even if to inform them of what has happened and what he has done about it,. Anold has been with Garonga since 2013.

Garonga’s Uninvited Guests:

As amazing as our team are at keeping guests and staff safe, this is the African bush, and occasionally the beautiful creatures that we so long to spot on our game drives, come to us. It’s at times like these that the security team’s real experience and professionalism shines through. Anold (night security guard) recalls escorting guests back to their rooms after dinner one evening and being greeted by two mock-charging elephants! On another occasion, a whole lion pride with cubs were found toddling down the main pathway of the lodge just before the guests came back from safari in the evening. Other special appearances have been made by hyena and leopard.

Imagine bumping into these guys on your way back from the Bush Boma…

We can’t thank the security team enough for what they do for us and our guests. Well done Jazman and the team for always being alert and aware, and especially for always going the extra mile for staff and guests. Without you Garonga wouldn’t be the peaceful ‘safari for the soul’ that it is.

Exciting Elephant Encounters at Garonga

You don’t always have to trek deep into the heart of the African bushveld to see wildlife whilst on safari. Sometimes just staying at your safari camp provides you with plenty of wildlife excitement. Garonga Safari Camp’s guests were recently lucky enough to witness a very memorable occasion with their own eyes.

A bull elephant decided to come visit one of the safari tents when the guests were relaxing on the viewing deck. The impressive beast was certainly not shy to show off!

Watch how whole the spectacle unraveled:

Garonga Safari Camp – A Well-Kept Secret of South Africa

It has almost been six months since the grand reopening of Garonga Safari Camp, and the team is ecstatic with the positive response from guests. The Garonga staff are devoted to offering service that is nothing below excellent. There is nothing quite like beaming feedback from past visitors to make the Garonga team members’ hearts fill with delight, day after day.

Garonga Safari Camp, main lodge

This is how recent guests describe their stay at Garonga on TripAdvisor:

‘This “camp” is a well-kept secret of South Africa. Traveling off the main road for almost 45mins is your first clue that you are in for a taste of a vanishing Africa. The staff is as warm and welcoming as you could possibly want and try to anticipate your every need.’
– Cindi

‘Wow! Garonga is a great safari camp. We have been on safari numerous times and this place hit all the marks and then some. Only 6 “tents” so no more than 12 guests at a time. The tents are actually small, very posh concrete houses with mesh windows and front flap enclosures that make it feel like a luxury tent. Animals come right into the camp as there are two watering holes right below the rooms.’
– Nancy, the US

Garonga Safari Lodge tent

‘We stayed here for our honeymoon in September. Everything was such an incredible experience. The ‘tents’ are clean, spacious and luxurious along with the view. All of the staff are incredibly friendly and happy to assist with any need.’
– Louise, the UK

‘Our tent, number 5, was large and well located to view the water hole where a variety of animals could be seen refreshing themselves. We were able to watch the elephants as they came through the camp feeding and knocking down the trees for food.’
– David, Australia

‘The accommodation is quite simply superb – huge “tents”, super comfy beds, wonderful bathrooms with indoor and outdoor showers and double sinks. We were in room six, which is furthest away from the waterhole and main lodge but great to feel you are away from it all watching the monkeys, mongoose and anything that wanders along the dry riverbed from the spacious deck (one night we spotted hyena as we were walked back from dinner).’
– CH London, the UK

Garonga Safari Lodge Accommodation