Behind the scenes at Garonga: Meet the Waiters

Meet the waiters at Garonga and hear about how they were ‘Under the Influence’ in the name of good service…

If you have ever had a wonderful meal and ambiance spoiled by an apathetic waiter then you will know what a difference a ‘service with a smile’ really makes to your dining experience. Waiters are a huge asset to any lodge and a vital ingredient in the customer service pie; they serve, they converse and they strike a relationship with the guests. But there is also a distinct difference between genuine or fake service which is easily noticed by diners. Here at Garonga the smile is real. We are very proud that our waiting staff simply seem to ooze courtesy, grace, interest and all round happiness.

The waiting role is varied and includes not only serving meals but also packing and unpacking of cooler boxes for safaris, constant cleaning and checking of items for meals as well as an in-depth knowledge of what is being served, pairing of wines, setting up of tables and stock taking.

Meet our happy chappy team:

Our waiting team on training in Cape Town
Our waiting team on training in Cape Town

Herfric
Herfric has been here since before Garonga opened as he started assisting on the farm once Bernie (owner) purchased the land. He has a heart of gold and will do anything for you. He oversees the department, and is also Head Butler at Little Garonga. When the Manager (Robert) is away on leave then Herfric stands in as Manager.

Aldrin
Aldrin has been at Garonga just over 4 years. He is extremely competent and quietly dedicated to his work. However he also has a comical streak and every now and again will perform a dance for the Guests. Aldrin is in charge of the waiters at the Safari Camp.

Courage
Courage has been at Garonga just over three years. He started at Little Garonga in the security department, then he became a casual waiter at Little Garonga. When an opening became available he was then employed permanently at Safari Camp. Courage is from Zimbabwe, he is very friendly and helpful and very amusing. He won Garonga’s ‘waiter prize’ in 2017 for the ‘most special wines sold’.

Bongani
Bongani has been employed at Garonga for just over two years. He is ‘the mischievous one’. He is extremely good with guests and has that knack of remembering names very easily.

Eric
Eric has been at Garonga for over a year. He started off in the security department at Little Garonga, and then an opening became available and he became a casual waiter at Little Garonga. Due to the occupancy success at Little Garonga, Eric now has a permanent position as a waiter there under Herfric. He has settled in very well and taken on the training extremely fast and competently.

Waiters ‘Under The Influence’
This programme was started in 2017 giving waiters the opportunity to excel in their sales skills. The prize was 5 days training with our main wine supplier in Cape Town called ‘Under the Influence’.

The competition endedon 28th February 2018 (just before our annual three week close down). Courage, as mentioned above, won the competition, however as a surprise Bernie (owner of Garonga) decided to send all of the waiters to do the training course. None of them had ever flown in a plane before, let alone been to the ‘Mother City’, Cape Town.

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Our waiting team in Cape Town experiencing wine pairing with their meal

During the course they visited many wine farms, saw the whole process in action, had lectures and lessons, sat down for wine lunches (that was the toughest part of course!) and in the end completed a test which they all passed. They also saw a bit of Cape Town too. Not only was it meant to educate them even further on wines and therefore be able to sell them better on return, but was also meant to be a fun, engaging, motivating and bonding experience.  Big thanks to ‘Under The Influence’ for providing this great week of wine education!

Our team of waiters wait eagerly (with their big genuine grins) to welcome and serve you.

Praises for Garonga’s New Look

Garonga Safari Camp has had an incredibly interesting year so far. The camp reopened its doors on the 1st of June 2016 after a three-month long revamp. The Garonga team is delighted with the camp’s fresh new look and the colour scheme which they proudly refer to as ‘wet elephant’.

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The refurbished camp has only been open for just over a month but the recent Garonga guests have not been shy to compliment the camp on TripAdvisor.

Here are a few of our top picks from the review portal:

We had an absolutely fantastic time during our stay in the stunning Hambleden Suite at Little Garonga. We had our own pool on our deck which overlooked a watering hole, and every detail had been considered in our rooms – even down to our favourite drinks!
 – Nikkicsmith, the UK

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‘Garonga is overwhelmingly beautiful. The accommodation is spa-like elegance with every attention to detail. The resort is small so the service is personalized. The staff and guides/trackers ensure all your needs are met.’
– DueNorthDragonflies, Canada

‘This camp has just been revamped and looks great! 
Super friendly staff and hosts who made our safari and stay as memorable as possible. Honestly – whoever wants to brunch together with elephants in the morning – just book your stay here. Super spacious tents with STUNNING views over the dry riverbed.’
– Weltenbummlerin06, Germany

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‘Totally “in awe” with the newly revamped Garonga!
 Luxurious tented rooms, spacious both inside and outside – what beautiful decks. Amazing bathrooms and oh the outdoor shower. 
The staff are so friendly and attentative to one’s needs, and the food outstanding.’
– shezpb, South Africa

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Bush Romance and Wildlife Wonderment at Garonga

ruth_adamSummer is well under way in Makalali and romance is in the air. Bush weddings are one of Garonga Safari Camp’s specialties. Picture standing on a raised deck in the middle of the wild African bushveld and saying ‘I Do’ to the love of your life. Magical!

Ruth and Adam Gooding, who recently tied the knot at Garonga, did just that. They wrote about their special day in a blog article:

Our wedding took place at the small sleep out deck that the camp maintains, about a 20-minute drive from the camp it is built into a tree overlooking a watering hole. During a stunningly warm clear day, we exchanged our vows above this magnificent countryside, and were joined by some of the locals!

There is something excitingly unique about combining your wedding with an African safari.

Ruth and Adam described a particularly memorable bush moment by writing:
The moment when we were sat in the Land Rover as a herd of approx. 40 elephants (from young calves to majestic old bulls) emerged from the bush to walk around the vehicle as we sat speechless, will forever linger in my memory.

Garonga-4aWWildlife encounters at Garonga certainly didn’t end for the happy couple when they retired into the  intimate newlyweds’ love den during their stay. Ruth and Adam wrote:

The Hambledon Suite is beautifully appointed and blessed with a deck and plunge pool overlooking the river bed running in front of the camp, often a meeting place for a couple of elephants during our stay, and the throaty sounds of a pair of young male lions were a welcome soundtrack in the evenings. With nothing to separate the camps from the bush you are often greeted at all times by the local wildlife wandering through the camp, which just adds to the allure!

Garonga-3aWBush romance and wildlife wonderment! That is Garonga at its finest.