Behind the Scenes: Meet the Little Garonga Staff

When staying at Little Garonga, you’re in the good hands of our friendly and attentive staff that is fully equipped to make this your best South African safari.

Garonga welcomed Little Garonga to the Makalali Private Game Reserve in December 2007, giving guests a little extra luxury and exclusivity in the same beautiful setting as the Safari Camp. Not only is each suite fitted with air-conditioning and Wi-Fi, the guests in these units have their own safari team with private vehicle and housekeeping staff.

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The luxurious Hambleden Suite at Little Garonga © Little Garonga

The permanent staff complement at Little Garonga ensure all guests enjoy personalised and attentive service throughout their stay.

Robert: Having started off as a waiter at the Safari Camp over a decade ago, Robert moved across to Little Garonga and with his rich knowledge became the camp’s Manager in 2015. With his calm and professional demeanour, Robert always goes out of his way to afford all guests a great experience.

Margaret: Completely dedicated to maintaining clean and presentable suites, Margaret is the perfect person to oversee housekeeping at Little Garonga. She has been around since the grand opening in June 1997 and is an ingrained member of the Garonga family. You can expect to see her working briskly throughout the busy times at Garonga, always with a smile and happiness radiating from her.

Christine: With over 15 years’ experience, Christine assists Margaret with all housekeeping responsibilities and leads in all laundry tasks. She is industrious and professional, always taking real pride in her work whilst keeping a wonderful smile on her face. You can also expect a joke or two from Christine!

Herfric: Even before Garonga opened in 1997, Herfric was part of the Garonga family. From 1996, he has been working with us in different roles until his personality directed him towards waitering. Herfric is Head Waiter, overseeing all waiters at Garonga but working permanently at Little Garonga. He has a huge heart, great smile and willingness to do anything for the guests.

Patsy the Cheetah Tastes Freedom

…but not without some coaxing! 

Picture the scene: A slightly sunburned, blonde Brit crouched in the back of a pick-up truck (or a bakkie if you come from round here) holding both a DSLR with a weighty lens and a Canon PowerShot with a hefty zoom in one hand, and a rope in the other hand. You know those 20m or so plastic type ropes? Well one of those – green and white if you are wondering – that has been looped through a cut in the hind-leg of an impala carcass.

Now, I can almost hear you wondering how on earth I (or indeed anyone) had found myself in this situation. The answer, of course, is that together with the team, I was trying to tempt a female cheetah we were set to release whilst also hoping to document this exciting moment!

The outcome was not exactly what we had hoped for. Things started out well. We had got the attention of the female cheetah, Patsy to her friends, and I had managed to catch a few shots of her as she started to follow us around the enclosure. Sure, we hit a couple of bumps along the road when the impala carcass got stuck on all the citrus trees in the enclosure (and there are a lot of them). But all round we felt positive about how things were progressing. At one point, Patsy even picked up the impala in her mouth but on discovering she couldn’t simply drag it away she became an increasingly suspicious cheetah. Undeterred, we inched ever closer to the open gate and to Patsy’s freedom.

Garonga, cheetah, South African safari, wildlife safari, Great Makalali Reserve
“Something smells ‘fishy’ here” © Sophie Barrett / Garonga

For the fastest mammal on the planet, Patsy followed us agonizingly slowly, stopping to rest in the shade of her favourite orange trees and continuously assessing our intentions. We passed her inspections, barely, and finally we (and our sad impala comrade) were through the gate! We deposited our hairy friend about 7m from the gate and snuck off into the distance to watch Patsy take the bait. Or, as it happened, to watch Patsy lie in the shade about half a metre from the gate and show no inclination whatsoever to go through it.

I can’t say I blame her. This whole drama had taken about an hour and a half and, at this stage, was punishingly hot. This was on top of the Garonga Pride paying the cheetah boma an early morning visit, during which time they circled the boma and tested her eardrums with some intense roaring. In the end we gave up with our cheetah release. Patsy lived for another week in the boma with the impala carcass to devour for her troubles, whilst we slinked away to attempt the release on another day.

Garonga, cheetah, South African safari, wildlife safari, Great Makalali Reserve
“Maybe this freedom thing is overrated” © Josia Sibuyi / Garonga

I suspect at this point you are all bursting with questions. Why don’t we just open the gate and let Patsy wander to freedom in her own time? And why was Patsy in the enclosure in the first place?

To answer the first question, when wild animals have been in enclosures for a while they get used to the ‘room service’. So, when released they tend to spend their first week waiting for their next meal to be brought to them. That’s why it’s important to ensure they have had a decent feed, hence the alluring impala carcass. We had an extra factor at play here at Garonga as our pride of lions had taken an unhealthy interest in our cheetah friend. We were concerned that if we opened the gate to let Patsy wonder out in her own time, we would run the risk of the lions finding her before she had mustered up the courage to venture through the gate.

Garonga, cheetah, South African safari, wildlife safari, Great Makalali Reserve
Males from the Garonga Pride © Garonga

As for why Patsy was in the enclosure in the first place, that is a sad tale and it relates to the fate of cheetahs in the wild. There are currently approximately only 6,700 cheetahs in the wild across the world and they are listed as Endangered with Extinction on the IUCN Red List of Threatened Species. Best estimates are that cheetahs have disappeared from about 76% of their historic range on the African continent. One of the major causes of this decline is habitat loss.

Cheetahs are best adapted to have enormous territories but as the human population continues to expand, there is decreasing space available to cheetahs and, left to their own devices, they are adapting slowly to this change. At Garonga, in the Greater Makalali Private Nature Reserve, our cheetahs have adapted to a different style of hunting. They still use their amazing speed but now in conjunction with the human-made fences, which they use to chase prey as if the fence is an extra hunting partner.

Garonga, cheetah, South African safari, wildlife safari, Great Makalali Reserve
“This feels familiar” © Sophie Barrett / Garonga

Patsy will be our second adult female in the reserve. Having come from a different part of South Africa, she brings the gift not only of her femininity but also a rejuvenation of the cheetah gene pool for the reserve. As our wild spaces continue to dwindle, we see four major challenges facing our cheetahs, namely habitat loss, lack of genetic diversity, human and animal conflict, and competition with other predators. By introducing Patsy into the Greater Makalali Private Nature Reserve we are hoping to do what we can to help in the conservation of this stunning species.

Now, coming back to Patsy’s release! Working with nature is often bizarrely like working as a comedian because it’s so often about the timing. About a week after the shenanigans described above, we dragged a second impala carcass behind a vehicle and this time Patsy was after it like a shot. This time the whole process took just five minutes!

Garonga, cheetah, South African safari, wildlife safari, Great Makalali Reserve
“Farewell, see you soon!” © Sophie Barrett / Garonga

Patsy is now freely roaming the reserve and we sincerely hope that she thrives here – keep an eye on Garonga’s social media feeds for updates on her progress!

Written by Sophie Barrett (Guide, Tracker, Photographer and Videographer at Garonga. 

Book with us and enjoy wild South Africa.

Behind the scenes at Garonga: Meet the Waiters

Meet the waiters at Garonga and hear about how they were ‘Under the Influence’ in the name of good service…

If you have ever had a wonderful meal and ambiance spoiled by an apathetic waiter then you will know what a difference a ‘service with a smile’ really makes to your dining experience. Waiters are a huge asset to any lodge and a vital ingredient in the customer service pie; they serve, they converse and they strike a relationship with the guests. But there is also a distinct difference between genuine or fake service which is easily noticed by diners. Here at Garonga the smile is real. We are very proud that our waiting staff simply seem to ooze courtesy, grace, interest and all round happiness.

The waiting role is varied and includes not only serving meals but also packing and unpacking of cooler boxes for safaris, constant cleaning and checking of items for meals as well as an in-depth knowledge of what is being served, pairing of wines, setting up of tables and stock taking.

Meet our happy chappy team:

Our waiting team on training in Cape Town
Our waiting team on training in Cape Town

Herfric
Herfric has been here since before Garonga opened as he started assisting on the farm once Bernie (owner) purchased the land. He has a heart of gold and will do anything for you. He oversees the department, and is also Head Butler at Little Garonga. When the Manager (Robert) is away on leave then Herfric stands in as Manager.

Aldrin
Aldrin has been at Garonga just over 4 years. He is extremely competent and quietly dedicated to his work. However he also has a comical streak and every now and again will perform a dance for the Guests. Aldrin is in charge of the waiters at the Safari Camp.

Courage
Courage has been at Garonga just over three years. He started at Little Garonga in the security department, then he became a casual waiter at Little Garonga. When an opening became available he was then employed permanently at Safari Camp. Courage is from Zimbabwe, he is very friendly and helpful and very amusing. He won Garonga’s ‘waiter prize’ in 2017 for the ‘most special wines sold’.

Bongani
Bongani has been employed at Garonga for just over two years. He is ‘the mischievous one’. He is extremely good with guests and has that knack of remembering names very easily.

Eric
Eric has been at Garonga for over a year. He started off in the security department at Little Garonga, and then an opening became available and he became a casual waiter at Little Garonga. Due to the occupancy success at Little Garonga, Eric now has a permanent position as a waiter there under Herfric. He has settled in very well and taken on the training extremely fast and competently.

Waiters ‘Under The Influence’
This programme was started in 2017 giving waiters the opportunity to excel in their sales skills. The prize was 5 days training with our main wine supplier in Cape Town called ‘Under the Influence’.

The competition endedon 28th February 2018 (just before our annual three week close down). Courage, as mentioned above, won the competition, however as a surprise Bernie (owner of Garonga) decided to send all of the waiters to do the training course. None of them had ever flown in a plane before, let alone been to the ‘Mother City’, Cape Town.

Garonga Safari Camp Waiting Staff
Our waiting team in Cape Town experiencing wine pairing with their meal

During the course they visited many wine farms, saw the whole process in action, had lectures and lessons, sat down for wine lunches (that was the toughest part of course!) and in the end completed a test which they all passed. They also saw a bit of Cape Town too. Not only was it meant to educate them even further on wines and therefore be able to sell them better on return, but was also meant to be a fun, engaging, motivating and bonding experience.  Big thanks to ‘Under The Influence’ for providing this great week of wine education!

Our team of waiters wait eagerly (with their big genuine grins) to welcome and serve you.

Praises for Garonga’s New Look

Garonga Safari Camp has had an incredibly interesting year so far. The camp reopened its doors on the 1st of June 2016 after a three-month long revamp. The Garonga team is delighted with the camp’s fresh new look and the colour scheme which they proudly refer to as ‘wet elephant’.

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The refurbished camp has only been open for just over a month but the recent Garonga guests have not been shy to compliment the camp on TripAdvisor.

Here are a few of our top picks from the review portal:

We had an absolutely fantastic time during our stay in the stunning Hambleden Suite at Little Garonga. We had our own pool on our deck which overlooked a watering hole, and every detail had been considered in our rooms – even down to our favourite drinks!
 – Nikkicsmith, the UK

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‘Garonga is overwhelmingly beautiful. The accommodation is spa-like elegance with every attention to detail. The resort is small so the service is personalized. The staff and guides/trackers ensure all your needs are met.’
– DueNorthDragonflies, Canada

‘This camp has just been revamped and looks great! 
Super friendly staff and hosts who made our safari and stay as memorable as possible. Honestly – whoever wants to brunch together with elephants in the morning – just book your stay here. Super spacious tents with STUNNING views over the dry riverbed.’
– Weltenbummlerin06, Germany

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‘Totally “in awe” with the newly revamped Garonga!
 Luxurious tented rooms, spacious both inside and outside – what beautiful decks. Amazing bathrooms and oh the outdoor shower. 
The staff are so friendly and attentative to one’s needs, and the food outstanding.’
– shezpb, South Africa

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Bush Romance and Wildlife Wonderment at Garonga

ruth_adamSummer is well under way in Makalali and romance is in the air. Bush weddings are one of Garonga Safari Camp’s specialties. Picture standing on a raised deck in the middle of the wild African bushveld and saying ‘I Do’ to the love of your life. Magical!

Ruth and Adam Gooding, who recently tied the knot at Garonga, did just that. They wrote about their special day in a blog article:

Our wedding took place at the small sleep out deck that the camp maintains, about a 20-minute drive from the camp it is built into a tree overlooking a watering hole. During a stunningly warm clear day, we exchanged our vows above this magnificent countryside, and were joined by some of the locals!

There is something excitingly unique about combining your wedding with an African safari.

Ruth and Adam described a particularly memorable bush moment by writing:
The moment when we were sat in the Land Rover as a herd of approx. 40 elephants (from young calves to majestic old bulls) emerged from the bush to walk around the vehicle as we sat speechless, will forever linger in my memory.

Garonga-4aWWildlife encounters at Garonga certainly didn’t end for the happy couple when they retired into the  intimate newlyweds’ love den during their stay. Ruth and Adam wrote:

The Hambledon Suite is beautifully appointed and blessed with a deck and plunge pool overlooking the river bed running in front of the camp, often a meeting place for a couple of elephants during our stay, and the throaty sounds of a pair of young male lions were a welcome soundtrack in the evenings. With nothing to separate the camps from the bush you are often greeted at all times by the local wildlife wandering through the camp, which just adds to the allure!

Garonga-3aWBush romance and wildlife wonderment! That is Garonga at its finest.